How Payment Records Fit This Policy
Our Privacy Policy covers the payment details created when you add or check funds through DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We may record the selected rail, transaction reference, amount, status and account identifier so we can match a receipt to your
-
1
account and investigate a stalled wallet status. BCA, BRI, Mandiri and BNI references can appear when you choose a supported bank route. We do not ask for a wallet password through support. Before account access, phone verification may connect your contact detail with the account record.
-
2
Where access or eligibility is discussed, it depends on local law. You can ask us to explain a payment record through the account help path, and we will use the details available in our transaction system rather than requesting unrelated personal material.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.